100% Customer Satisfaction Guarantee

At Personalized Pet Sitting, integrity and consistency are at the core of everything we do. We firmly stand by our work, prices, and policies, ensuring that every customer receives both respect and equal service. Our commitment to maintaining fair rules and standards is driven by our desire to accommodate every client while upholding the highest levels of professionalism and service quality. These policies serve as the foundation of our operations, allowing us to deliver reliable and dependable service to all.

While we strive to accommodate every customer to the best of our ability, it is essential to maintain the integrity of our business practices. Our 100% customer satisfaction guarantee underscores our dedication to resolving any concerns promptly and effectively. However, in rare instances where customers may seek to exploit our refund policy, we reserve the right to refuse service. This decision is made to uphold the integrity of our business and ensure that our services remain accessible to genuine customers who value and respect our policies. We are committed to fostering positive and mutually beneficial relationships with our clients while upholding our standards of excellence in every aspect of our work.

Payment Collection Policy

Collection Policy: At Personalized Pet Sitting, we prioritize transparent and timely payment collection to ensure a smooth and efficient experience for both our clients and our team. To facilitate this process, we have established the following payment collection protocol:

  1. Step 1: Payment Before Pick-Up/Last Day of Service: Payment for our services should be received in full before the scheduled pick-up date or the last day of service. This ensures that all financial matters are settled before the conclusion of your pet’s stay.
  2. Step 2: Payment Reminder: If payment is not received by the specified deadline, we will send a notification through text once a day for a maximum of three days to remind you of the outstanding balance.
  3. Step 3: Personalized Reminder: In the event that payment remains outstanding after the three-day reminder period, we will take additional steps to collect payment. This may include dropping off a card and a bag of treats at your home, accompanied by a polite reminder of the unpaid balance. We hope this gesture serves as a gentle reminder to settle the payment promptly.
  4. Step 4: Final Notice of Non-Payment: If payment is still not received after the previous steps have been taken, we will issue a final notice of non-payment. This notice will declare the termination of the client relationship for future stays and the refusal of service for any future bookings until the outstanding balance is settled.

We understand that unforeseen circumstances may arise, and we are always willing to discuss payment arrangements or address any concerns you may have regarding your invoice. However, consistent non-payment or failure to communicate regarding outstanding balances may result in the termination of our services. We appreciate your cooperation and adherence to our payment collection policy, which allows us to continue providing exceptional care to your beloved pets.

Cancellation Policy

We understand that plans can change unexpectedly, but as a small business, our scheduling relies on commitments from our clients. Therefore, any cancellations made within 24 hours prior to the scheduled stay will incur a flat fee equal to 50% of the total booking cost. This policy ensures fairness to both our business and other clients who may have been denied booking due to the prior commitment of your requested dates. Your understanding and cooperation are greatly appreciated.

Large Transaction Policy

For stays exceeding $500 in total cost, we require a 50% deposit upfront and the remaining 50% to be paid upon completion of the service. This policy ensures a fair and secure arrangement for both parties involved. The initial deposit serves as a commitment from the client and helps us secure the necessary resources to accommodate the booking effectively. The remaining balance is settled at the conclusion of the service, providing peace of mind to our clients and allowing us to deliver exceptional care and attention throughout the entire duration of the stay. Thank you for your understanding and cooperation in adhering to this policy.

Refer a Friend!

We value your trust and confidence in our dog sitting and boarding services, and we’re excited to introduce our referral bonus program. For every friend you refer who books any service over $200, you will receive a special reward: 2 free nights for first dog towards your next booking. (Only pay additional dog prices). This bonus not only shows our appreciation for your support but also allows you to enjoy extra pampering for your furry friend on us. Simply spread the word about our services to your friends and family, and when they book with us, be sure they mention your name to claim your reward. Thank you for being a part of our community and helping us grow!

Enhancing Our Services

In addition to our unwavering commitment to our customers and policies, we are excited to announce that our small operation is currently in the process of expanding. As part of this growth journey, we are diligently working on establishing ourselves as a Limited Liability Company (LLC), obtaining comprehensive insurance coverage, and securing all necessary business licenses. These strategic initiatives reflect our dedication to ensuring the long-term sustainability and success of our business. We are committed to continuing to provide exceptional service while enhancing our operations to better serve our valued customers and community.